Terms of Service

1. Introduction and Acceptance

These Terms of Service ("Terms", "Agreement") are a legal agreement between you ("User", "you", "your") and Forlais Group LTD (trading as Forlais AI, "we", "us", "our", "Company", "Service Provider") governing your access to and use of our website located at www.allnudge.com (the "Website") and any services, products, features, or functionality offered thereon (the "Services").

By accessing, browsing, or using the Website or Services, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree to these Terms, you must not access or use the Website or Services.

These Terms apply in addition to our Privacy Policy and Cookie Policy, which form part of this agreement.

2. Company Information

• Business Name: Forlais Group LTD (trading as Forlais AI)
• Company Number: 16835488
• Registered Address: 41 Albemarle Street, 3rd Floor, Mayfair, London, United Kingdom, England, W1S 4JL
• Email: business@forlaisgroup.com
• Phone: +44 1202 898 355
• Website: www.allnudge.com

3. Eligibility and Access

3.1 Age Requirements

By using the Website or Services, you represent and warrant that:

• You are at least 18 years of age (or the age of majority in your jurisdiction)
• You have the legal capacity to enter into a binding contract
• You are not restricted from accessing the Website under applicable law
• You have not been previously suspended or removed from the Services
• All information you provide is truthful, accurate, and complete

3.2 Restricted Use

You must not access or use the Website or Services:

• In any way that violates applicable law or regulation
• To engage in or promote illegal activity
• From a jurisdiction where the Website or Services are prohibited
• If you are a competitor or engaged in competitive data gathering
• On behalf of any third party without their express authorisation
• Using automated means, bots, scrapers, or similar technology (except as specifically permitted)

4. Services Description

4.1 What We Provide

The Website and Services provide access to tools, features, information, and functionality as described on our Website. We may modify, suspend, or discontinue any part of the Services at any time, with or without notice.

4.2 Service Availability

We aim to provide the Website and Services on an as-is, as-available basis. We do not guarantee:

• Uninterrupted access or availability
• Error-free operation
• That defects will be corrected
• That the Services are free from malware or other harmful code
• Specific results or outcomes from using the Services

5. User Accounts and Registration

5.1 Account Creation

If you create an account ("Account"), you agree to:

• Provide accurate, current, and complete information
• Maintain the confidentiality of your login credentials
• Promptly notify us of any unauthorised access or use
• Accept responsibility for all activity conducted under your Account
• Update your information to keep it accurate

5.2 Account Security

You are solely responsible for maintaining the security of your Account. We are not liable for any loss or damage arising from:

• Unauthorised use of your Account
• Your failure to protect your password
• Your disclosure of login credentials to third parties
• Your sharing of your Account with others

5.3 Account Termination

We reserve the right to suspend or terminate your Account if:

• You breach these Terms
• You engage in fraudulent, unlawful, or abusive conduct
• You violate any applicable law
• We suspect misuse of the Services
• At our sole discretion, with or without notice

Upon termination, your right to access the Services ceases immediately.

6. User Conduct and Prohibited Activities

6.1 Acceptable Use

You agree to use the Website and Services only for lawful purposes and in accordance with these Terms. You specifically agree not to:

Content and Communication:

• Post, upload, transmit, or share content that is illegal, fraudulent, threatening, abusive, harassing, defamatory, obscene, or otherwise objectionable
• Publish or transmit content that violates anyone's intellectual property, privacy, or other rights
• Send unsolicited communications, spam, or bulk messaging
• Impersonate any person or entity or create a false identity
• Disclose another person's private information without consent

Technical Misuse:

• Attempt to gain unauthorised access to the Website or any computer systems
• Interfere with, disrupt, or damage the Website or Services
• Use automated tools, bots, scrapers, or crawlers without permission
• Reverse-engineer, decompile, or attempt to derive source code
• Introduce viruses, malware, or other malicious code
• Perform penetration testing or security testing without authorisation
• Overload or attempt to cause a denial-of-service attack

Competitive and Commercial Misuse:

• Engage in commercial activity without authorisation
• Collect or harvest personal data without consent
• Monitor, track, or store Website content for competitive purposes
• Use data obtained from the Website for any unauthorised commercial purpose
• Resell or redistribute any part of the Services

6.2 Enforcement

We reserve the right to investigate violations and take appropriate action, including:

• Removing or restricting access to content
• Suspending or terminating your Account
• Reporting conduct to law enforcement
• Taking legal action
• Cooperating with law enforcement investigations

7. Intellectual Property Rights

7.1 Our Intellectual Property

All content, materials, design, logos, text, graphics, code, functionality, and features on the Website (collectively, "Content") are the exclusive property of Forlais Group LTD or our licensors and are protected by UK and international copyright, trademark, and other intellectual property laws.

7.2 License to Users

We grant you a limited, non-exclusive, non-transferable, revocable license to:

• Access and view the Website and Services for your personal, non-commercial use only
• Download materials for personal use only (where explicitly permitted)
• Print pages for personal use only

This license does not permit you to:

• Reproduce, distribute, modify, or create derivative works
• Remove or alter any copyright, trademark, or other proprietary notices
• Use the Content for commercial purposes without permission
• Transfer or sublicense your rights to any third party
• Frame or mirror the Website on another site

7.3 Trademarks

All trademarks, service marks, logos, and brand names appearing on the Website are the property of Forlais Group LTD or their respective owners. You are not permitted to use these marks without express written permission.

7.4 Third-Party Content

The Website may contain content owned or licensed by third parties. Use of third-party content is governed by the applicable third-party terms and licenses. We do not represent or warrant that we have the right to grant you a license to third-party content beyond what is explicitly stated.

8. User-Generated Content

8.1 Your Responsibility

If you post, upload, or submit any content to the Website ("User Content"), you represent and warrant that:

• You own or have the necessary rights to the content
• The content does not violate any third-party rights
• The content is not illegal, defamatory, abusive, obscene, or otherwise unlawful
• You have obtained any necessary permissions and consents
• The content is accurate and not misleading

8.2 License Grant

By submitting User Content, you grant Forlais Group LTD a worldwide, non-exclusive, royalty-free license to:

• Use, reproduce, modify, adapt, translate, and distribute your User Content
• Display your User Content publicly
• Create derivative works based on your User Content
• Sublicense these rights to our partners and service providers

This license is perpetual and survives any termination of your Account.

8.3 Removal of User Content

We reserve the right to remove or restrict access to any User Content that:

• Violates these Terms
• Infringes third-party rights
• Is illegal or harmful
• Is at our discretion inappropriate

9. Limitation of Liability and Disclaimers

9.1 AS-IS Basis

The Website and Services are provided "as is" and "as available" without any warranties, express or implied. To the fullest extent permitted by law, we disclaim all warranties, including:

• Merchantability
• Fitness for a particular purpose
• Non-infringement
• Accuracy, completeness, timeliness, or reliability of content
• Uninterrupted or error-free operation
• Freedom from malware or harmful code
• That defects will be corrected

9.2 No Professional Advice

The Website and Services do not provide professional advice (legal, financial, medical, technical, or otherwise). Any information provided is for general informational purposes only and should not be relied upon as professional advice. Always consult with a qualified professional before making decisions based on information from the Website.

9.3 Third-Party Content and Links

We are not responsible for:

• Content, accuracy, or practices of third-party websites linked from the Website
• Services provided by third parties
• Claims arising from third-party content or services
• Your interactions with third parties

Your use of third-party websites is governed by their terms and policies, not these Terms.

9.4 Limitation of Liability

To the fullest extent permitted by UK law, Forlais Group LTD and its officers, directors, employees, and agents shall not be liable to you for:

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or business opportunities
• Any damages arising from use of or inability to use the Website or Services
• Unauthorised access or data breaches (to the extent not caused by our negligence)
• Third-party conduct or content
• Interruption or suspension of access
• Errors, bugs, or technical issues

9.5 Cap on Liability

Except for claims that cannot be limited under applicable law (such as death, personal injury, or fraud), our total liability to you arising from or related to these Terms and the Website or Services shall not exceed the greater of:

• £100 (one hundred pounds)
• Any fees you paid us in the 12 months preceding the claim

9.6 Exceptions

The limitations in Sections 9.4 and 9.5 do not apply to:

• Our gross negligence or wilful misconduct
• Our breach of your fundamental legal rights
• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Indemnification obligations under Section 10

10. Indemnification

You agree to indemnify, defend, and hold harmless Forlais Group LTD, its officers, directors, employees, agents, and successors from and against any and all claims, damages, losses, costs, and expenses (including reasonable legal fees) arising from or related to:

• Your use of the Website or Services
• Your User Content
• Your violation of these Terms
• Your violation of any applicable law
• Your infringement of third-party intellectual property or other rights
• Your violation of another user's rights
• Any claims that your User Content infringes third-party rights

You shall defend us at your expense and negotiate settlements in good faith with our input.

11. Payment and Billing

11.1 Pricing and Payment

If you purchase products or services through the Website:

• Pricing is displayed in British Pounds (GBP) unless otherwise stated
• Prices are subject to change at any time
• Prices include VAT where applicable
• We accept payment through the methods displayed on the Website
• Payment must be made before delivery or access to services

11.2 Payment Authorisation

By submitting payment information, you authorise us to charge your specified payment method for the full purchase amount. You represent that:

• You are authorised to use the payment method
• The payment information is accurate and complete
• You accept responsibility for all charges
• You will promptly notify us of any unauthorised charges

11.3 Billing Disputes

You must notify us of any billing discrepancies within 30 days of the charge appearing on your statement. Claims made after this period will not be entertained.

11.4 Failed Payments

If a payment fails:

• We may attempt to re-charge your payment method
• We may suspend access to paid services
• We may charge you reasonable fees for failed payment attempts
• Your Account may be terminated if payment cannot be collected

12. Refunds and Returns

12.1 Refund Policy

Refunds will only be considered within three days after purchase, subject to Forlais Group approval.

12.2 Exclusions from Refund

Refunds are not available for:

• Services already provided in full
• Digital content that has been accessed, downloaded, or used
• Custom or bespoke services (unless defective)
• Goods or services where you have violated these Terms
• Lost or misused discount codes or promotional credits

12.3 Returns Process

Contact us for information regarding refunds.

13. Consumer Rights

13.1 Consumer Protection Act 2015

If you are a consumer (a natural person buying goods or services for personal use), you have rights under UK consumer law, including the Consumer Rights Act 2015, that cannot be excluded or limited by these Terms.

13.2 Right to Cancel

For distance purchases (online sales), if you are a consumer, you have the right to cancel within 14 calendar days of:

• Receiving the goods, or
• Confirming the order (for services)

Exceptions:

• Digital content that has been accessed or used
• Services that have been partially or fully performed
• Goods that have been damaged (beyond fair wear and tear) by you
• Goods that are clearly custom-made or personalised

To cancel, you must notify us in writing within the 14-day period using the contact details in Section 2.

13.3 Your Rights as a Consumer

You have the right to:

• Receive goods as described
• Receive goods that are of satisfactory quality and fit for purpose
• Receive goods within a reasonable time or agreed timeframe
• Receive accurate price and contract information
• Have defective goods repaired or replaced within 30 days of purchase (or receive a refund)
• Have services performed with reasonable care and skill

14. Warranties and Representations

14.1 Limited Warranty for Physical Goods

If you purchase physical goods through the Website, we warrant that:

• Goods are new and unused
• Goods are as described on the Website
• Goods are free from defects in workmanship and materials
• Goods are fit for their ordinary purpose

This warranty is valid for 12 months from the date of purchase.

This warranty does not apply to:

• Damage caused by misuse, neglect, or accidents
• Damage caused by improper maintenance or repair
• Wear and tear
• Modifications made by anyone other than us
• Goods used outside their intended purpose

14.2 Services Warranty

We warrant that services will be performed:

• In a professional and workmanlike manner
• In compliance with applicable law
• In accordance with these Terms

We do not warrant:

• Specific results or outcomes
• That the services will be error-free
• That services will meet your particular requirements

15. Delivery and Risk

15.1 Delivery Terms

Delivery of the app is immediate after a successful payment.

16. Intellectual Property Infringement

16.1 Copyright and Trademark Claims

If you believe your intellectual property rights have been infringed by content on the Website, please contact us immediately.

16.2 No Obligation to Monitor

We are not obligated to monitor the Website for infringing content, but we will respond to valid takedown notices in accordance with applicable law.

17. Links to Third-Party Websites

The Website may contain links to third-party websites and resources. These links are provided for convenience only:

• We do not endorse or assume responsibility for third-party content
• We are not responsible for the availability, accuracy, or practices of third-party websites
• Your access to third-party websites is governed by their terms and policies
• We are not liable for any loss or damage arising from your use of third-party websites

18. Termination and Suspension

18.1 Termination by You

You may terminate your use of the Website and Services at any time by ceasing use and, if applicable, deleting your Account by contacting us.

18.2 Termination by Us

We may suspend or terminate your access to the Website or Services at any time, with or without notice, if:

• You violate these Terms
• You engage in illegal, fraudulent, or abusive conduct
• We cease providing the Services
• It is required by law
• Your Account is inactive for an extended period (we will notify you before termination)

18.3 Effects of Termination

Upon termination:

• Your right to use the Services ceases immediately
• We may delete your Account and associated data
• Your payment obligations continue
• Surviving provisions of these Terms remain in effect
• We are not liable to you for any loss arising from termination

19. Changes to Terms

We may update these Terms at any time. Changes will be effective immediately upon posting to the Website. Your continued use of the Website or Services following changes constitutes acceptance of the updated Terms.

Material changes will be communicated to you via email or prominent notice on the Website. You should review these Terms regularly.

20. Governing Law and Jurisdiction

20.1 Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law principles. The application of the United Nations Convention on Contracts for the International Sale of Goods is excluded.

20.2 Jurisdiction and Venue

You irrevocably agree that:

• The courts of England and Wales shall have exclusive jurisdiction to hear any disputes
• You submit to the jurisdiction of these courts
• Any legal proceedings shall be brought solely in these courts
• You waive any objection to venue

20.3 Alternative Dispute Resolution

Before initiating court proceedings, we encourage you to attempt to resolve disputes through good-faith negotiation. If negotiation fails, either party may pursue alternative dispute resolution or legal proceedings.

21. Limitation Period

Any claim arising from or related to these Terms or the Website must be brought within 6 years of the cause of action arising. Claims brought outside this period are barred.

22. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction:

• That provision shall be modified to the minimum extent necessary to make it valid
• If modification is not possible, the provision shall be severed
• The remaining provisions shall remain in full force and effect

23. Entire Agreement

These Terms, together with our Privacy Policy, Cookie Policy, and any other policies referenced herein, constitute the entire agreement between you and us regarding the Website and Services.

These Terms supersede all prior agreements, understandings, and negotiations, whether written or oral.

24. Waiver

No waiver of any provision of these Terms shall be effective unless in writing and signed by an authorised representative of Forlais Group LTD. Our failure to enforce any provision does not constitute a waiver of that provision or any other provision.

25. Assignment

You may not assign, transfer, or delegate your rights or obligations under these Terms without our express written consent. Any attempted assignment without consent is void.

Forlais Group LTD may assign or transfer these Terms and its rights hereunder without restriction.

26. Contact Information

For questions, complaints, or concerns regarding these Terms, please contact us:

27. Statutory Rights

Nothing in these Terms excludes or limits your statutory rights as a consumer under UK law, including rights under the Consumer Rights Act 2015 and the Unfair Terms in Consumer Contracts Regulations 1999. These Terms are not intended to and do not exclude your rights under these regulations.

28. Data Protection and Privacy

Your use of the Website and Services is also governed by our Privacy Policy and Cookie Policy, which are incorporated by reference into these Terms. Please review these policies carefully.

29. Survival

The following provisions survive termination or expiration of these Terms:

• Section 7 (Intellectual Property Rights)
• Section 9 (Limitation of Liability)
• Section 10 (Indemnification)
• Section 20 (Governing Law and Jurisdiction)
• Section 21 (Limitation Period)
• Section 27 (Statutory Rights)
• Any other provisions that by their nature are intended to survive

30. Notices

30.1 To You

We may provide notices by:

• Email to the address associated with your Account
• Posting on the Website
• Telephone or SMS
• Other methods reasonably calculated to provide notice

30.2 To Us

You may provide notices by:

• Email to business@forlaisgroup.com
• Postal mail to 41 Albemarle Street, 3rd Floor, Mayfair, London, United Kingdom, England, W1S 4JL
• In-app messaging (if available)

Notices are effective upon receipt.